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Agile UX NYC Conference Session: Quick, Visual, Collaborative and Continuous – Lane Halley | Papercut / design for web, mobile and branding

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Agile UX NYC Conference Session: Quick, Visual, Collaborative and Continuous – Lane Halley

I’m still having a hard time deciding whether Jonathan Berger’s session on Code as Literacy or this one was my favourite. Both sessions gave extremely practical information with a good dose of theory mixed in.

The changing role of design
  • Design as team responsibility
  • Cross fictional pairing
  • Designer as facilitator
  • Team as product owner
Research methods
  • Team discussion –
    • Research planning sessions create interview themes or guides
    • Collect stories – what, why and when people actively do. Not what they will do in the future
    • A shared framework in which everyone can debrief
  • Provisional personas – different team members may have totally different views of users to understand their pain points or what may delight customers
    • Defines user hypothesis
    • Shared visual artifact
    • Evolves over time
  • Team interviewing tips
    • Pair interviewing – leader and a back up interviewer working off an interview theme
    • Multiple note takers – one observation or note per card only
    • Group synthesis
    • Visual radiator
    • Sketch board for personas and research subjects
  • Continuous customer engagement
    • it should not be a special occasion to talk to your users
    • Do testing all the time
    • Talk to us button
    • Just in time recruiting
  • One session, multiple activities
    • Listen, gather context
    • Collaborative activity
    • Product feedback
  • If you don’t know what’s going on the profile page…then, everything goes on there
Innovation game –
– put features on sticky notes,
– ask users to choose most important 5 things. Mark them with a 1, remove them
– ask them to do it again. Do about 3 rounds
– then the team stops arguing about its opinions and starts solving issues

Quick, Visual, Collaborative & Continuous

View more presentations from Lane Halley

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